TERMS & CONDITIONS

DEFINITIONS :
in these conditions the following terms shall have the following meaning "The Company" means The Pop Group Ltd. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

PAYMENT :
Payment shall become due upon placement of the order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of The Company's choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 5 working days. Please wait 31 days to report to The Company any outstanding orders.

PRE ORDERS :
Any product purchased marked as a 'pre order' will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. Your credit/debit card will be charged at the point of purchase.

SALES:
All items purchased on sale are non refundable.

CLAIMS :
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.

LIABILITY :
a) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at it's option, replace them with similar goods, or allow the Customer credit for their invoice value.

b) If the Customer establishes that any of the goods are defective The Company shall, at it's option replace them with similar goods or allow the Customer credit for their invoice value.

c) In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.

TAXES AND DUTIES :
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds. Please note that this will also include any customs administration charges due to the new rules for importing in to Europe. Our VAT number is 359 2620 83.

RETURNS :
Goods that are faulty or do not fit must be returned to The Pop Group Ltd within 14 working days of the item being received by the customer. If you want to return an item for exchange or refund at no fault of The Company please email info@carterusmstore.com confirming why. No returns are accepted on any item that has been personalised unless the goods are deemed to be faulty. 

CONTACT :
For enquiries regarding merchandise sales please email info@carterusmstore.com